IT problems fixed
in minutes, not days
Waiting for an IT engineer to drive to your office wastes hours of productive time. W3IT resolves the vast majority of business IT issues remotely — quickly, securely and without disrupting your team's day any more than necessary.
Remote-first doesn't mean second-best. We support clients across the UK entirely remotely using secure, audited remote access tools. Every session is logged, encrypted and requires user consent — the same controls we'd expect from any provider we trust.
IT problems don't wait for a convenient time
A staff member locked out of their account first thing in the morning, a laptop that won't connect to the VPN before a client call, a printer refusing to work on deadline — these are business blockers that need fast resolution, not a next-day site visit.
- Every hour of downtime has a cost A blocked staff member isn't just unproductive — they're often blocking colleagues who depend on their output. The real cost of an IT issue compounds quickly.
- Waiting for on-site support isn't practical Call-out fees, travel time and half-day slots are appropriate for hardware issues — not for the software and account problems that make up most day-to-day IT support.
- Security incidents need immediate response A suspected phishing click, an unusual login alert or a compromised account can't wait. The first 30 minutes after an incident often determine how serious it becomes.
- Ad-hoc support from the wrong person Non-IT staff stepping in to help colleagues creates more problems than it solves — and often creates security issues that weren't there before.
Common issues resolved remotely
If it can be done over a remote connection, we can do it — without you waiting for a site visit.
Device & Software Issues
Slow computers, software crashes, Windows/macOS errors, driver problems, application installation and configuration, update management and general performance tuning.
Email & Microsoft 365
Email configuration, Outlook issues, account lockouts, MFA setup, mailbox permissions, shared mailboxes, distribution lists and calendar sharing problems.
Account & Access Issues
Password resets, account lockouts, MFA problems, permission errors, VPN access issues and Active Directory/Azure AD account management.
Security Incidents
Suspected phishing response, malware isolation, compromised account containment, security alert investigation and post-incident remediation guidance.
Connectivity & VPN
Internet connection troubleshooting, VPN configuration and connection issues, Wi-Fi problems, proxy configuration and remote desktop setup.
New Device Setup
New laptop or PC configuration, application installation, domain join or Azure AD enrolment, email setup and security baseline application for new starters.
What we commit to
1-Hour Response
All support requests acknowledged within 1 hour during business hours. Priority requests (security incidents, full outages) escalated immediately.
Secure Sessions Only
Remote access requires your explicit permission for each session. Sessions are encrypted, logged and can be terminated by you at any time.
Plain English Explanations
We explain what went wrong and why in terms that make sense to you — not technical jargon that leaves you wondering what just happened to your computer.
Fixed When We're Done
We don't close tickets until the issue is resolved and you've confirmed it. If the same problem recurs within 7 days, we fix it at no additional charge.
IT problem right now?
Get in touch via the contact form or call us directly. Describe what's happening and we'll assess whether we can resolve it remotely — usually within the hour.