Network Support

A network your business
can rely on

Network problems kill productivity and create security risks. W3IT designs, configures and manages business networks that are fast, segmented, secure and supported — with proactive monitoring so issues are caught before they affect your team.

Proactive monitoring & alerts
Secure segmentation & firewall
Same-day response to outages

We manage our own network using the same standards we apply to clients. VLAN segmentation, DNS filtering, MFA-protected VPN and firewall rules aligned with the principle of least privilege — all running on commodity hardware most SMEs already own.

The Problem

Most SME networks are a flat, unsegmented risk

The default network configuration from an ISP router creates a flat network where every device can see every other device. That's convenient — and dangerous.

  • One infected device reaches everything In a flat network, ransomware on a staff laptop can spread to file servers, point-of-sale systems and network printers without crossing any security boundary.
  • Guest Wi-Fi on the same network Visitors, contractors and personal devices on the same network as your business systems create both security and compliance risks.
  • Remote access not properly secured VPN or RDP exposed directly to the internet without MFA or IP restrictions is one of the most common SME breach entry points.
  • No visibility of network activity Without logging, you have no way to know if a device is behaving abnormally — communicating with unusual addresses or generating unusual traffic volumes.
RDP exposed Remote Desktop is the #1 ransomware initial access vector for SMEs Sophos State of Ransomware 2024
80% of SME breaches exploit weak network access controls or unpatched VPNs NCSC Annual Review
What We Cover

Network support from edge to endpoint

We manage every layer of your network — from the internet connection to the device on the desk.

01

Firewall Configuration & Management

Rules IDS/IPS Geo-blocking

Firewall rule audit and hardening, inbound rule minimisation, geo-blocking of high-risk regions, intrusion detection configuration and regular rule reviews. We work with enterprise-grade firewalls on SME budgets including pfSense, Sophos and Cisco Meraki.

02

Network Segmentation (VLANs)

VLANs Guest Wi-Fi IoT

VLAN design and implementation to separate staff devices, guest Wi-Fi, IoT/smart devices and servers. Segmentation limits blast radius — a compromised device on the guest VLAN can't reach your file server on the management VLAN.

03

Wi-Fi Design & Deployment

WPA3 Coverage SSID Management

Access point placement for full coverage, WPA3 configuration, SSID management with separate networks for staff, IoT and guests, and roaming configuration for multi-floor offices. We size and specify hardware correctly from the start.

04

VPN & Remote Access

VPN MFA Zero Trust

Site-to-site and remote-access VPN configuration with MFA enforcement, split tunnelling design and remote access policy. For businesses moving to zero-trust models, we implement Cloudflare Access or similar solutions as a VPN replacement.

05

Monitoring & Incident Response

NetFlow Syslog Alerts

Network traffic monitoring, syslog collection, anomaly alerting and incident response for network-level events. If a device starts generating unusual traffic at 3am, we're alerted and can investigate before your staff arrive in the morning.

Our Guarantees

What we commit to

No Unnecessary Hardware

We work with what you have where possible. New hardware is only recommended when your existing equipment genuinely can't support the required configuration.

Same-Day Outage Response

Network outages are treated as emergency incidents. We respond within 1 hour during business hours and escalate to out-of-hours support for critical systems.

Full Network Documentation

We document every configuration change and maintain a current network diagram. You're never locked in — another engineer can pick up where we left off.

Proactive, Not Reactive

Monitoring means we often identify and resolve issues before you notice them. Our goal is for your network to be invisible — reliably working in the background.

Get a network that works as hard as you do

Tell us about your current setup and team size. We'll assess whether your network is fit for purpose and what would make it more reliable and secure.

Chat with us